ENGLISH - 35
TROUBLESHOOTING
Symptom Solution
Speaker does not charge • Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Secure both ends of the USB cable.
• Try another charging source.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• Reset your speaker (see “Reset your speaker”).
• Your speaker may be in safety protection mode
(see page 19).
Microphone is not picking
up sound
• Make sure the microphone opening on the left side of the
speaker is not blocked.
• Try another phone call.
• Try another compatible device.
Mobile device not
responding to button
presses
• For multi-press functions using the Multi-function button
,
vary the speed of presses.
• Full controls may not be available for some models.
• Try another compatible device.
Reset your speaker
Factory reset clears connected devices and language settings from your speaker and
returns it to the original factory settings.
1. Power on your speaker.
2. Press and hold
and
–
simultaneously for 10 seconds, until the Bluetooth
indicator glows blue, and you hear “Ready to connect. To start setup, download the
Bose® Connect app” (see page 24).
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General
Weight and Dimensions
