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Warranty
Warranty
Limited Warranty Information
What Is Covered:
CEM Corporation warrants that the instrument will be free of any defect in parts or workmanship and will, at its
option, replace or repair any defective part (excluding consumables) or instrument.
For How Long:
This warranty remains in effect for 365 days from date of delivery to the original purchaser.
What Is Not Covered:
This warranty does not cover parts or workmanship damaged due to:
• Neglect, abuse or misuse,
• Damage caused by or to test samples,
• Damage incurred during instrument relocation,
• Damage caused by or to any attached equipment,
• Use of incorrect line voltages or fuses,
• Fire, ood, “acts of God” or other contingencies beyond the control of CEM Corporation,
• Improper or unauthorized repair, or
• Any other damage caused by purchaser or its agents.
Responsibilities of Purchaser:
To ensure warranty coverage, the purchaser must:
• Use the instrument according to directions,
• Connect the instrument properly to a power supply of proper voltage,
• Replace blown fuses,
• Replace consumables and
• Clean the instrument as required.
How to Get Service:
Purchaser should contact the Service Department of CEM Corporation or the nearest CEM subsidiary or distributor
for return authorization and for proper crating and shipping instructions to return instrument, freight prepaid, for
service. On-site repairs by an authorized service technician are available through the CEM Service Department.
Travel costs will be charged to the purchaser for on-site repairs.
Within the U.S. Outside the U.S.
CEM Corporation CEM Corporation
3100 Smith Farm Rd. 3100 Smith Farm Rd.
Matthews, NC 28105-5044 Matthews, NC 28105-5044
(800) 726-5551 (704) 821-7015
Fax: (704) 821-4368 Fax: (704) 821-4368
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