Name: Cisco 6921
Brand: Cisco
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Cisco Unified IP Phone 6921, 6941, 6945,

and 6961 Administration Guide for Cisco

Unified Communications Manager 8.6

(SCCP and SIP)

Text Part Number: OL-24567-01

Default Chapter1
- Unified Communications Manager1
- Table of Contents3
- Related Documentation10
- Cisco Product Security Overview11
- Document Conventions11
An Overview of the Cisco Unified Ip Phone13
- Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 696114
- What Networking Protocols Are Used?21
- What Features Are Supported on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961?24
- Understanding Security Features for Cisco Unified IP Phones26
- Reducing Power Consumption on the Cisco Unified IP Phone 6921, 6941, 6945, and 696134
- Overview of Configuring and Installing Cisco Unified IP Phones35
  - Configuring Cisco Unified IP Phones in Cisco Unified CM35
  - Installing Cisco Unified IP Phones39
- Terminology Differences41
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network43
- Understanding Interactions with Other Cisco Unified IP Telephony Products43
- Providing Power to the Cisco Unified IP Phone46
- Understanding Phone Configuration Files47
- Understanding the Phone Startup Process49
- Adding Phones to the Cisco Unified CM Database50
- Using Cisco Unified IP Phones with Different Protocols53
- Determining the MAC Address for a Cisco Unified IP Phone55
CHAPTER 3 Setting up the Cisco Unified IP Phone57
- Before You Begin57
  - Network Requirements57
  - Cisco Unified Communications Manager Configuration58
- Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Components58
- Installing the Cisco Unified IP Phone61
- Reducing Power Consumption on the Phone65
- Footstand65
  - Higher Viewing Angle69
  - Lower Viewing Angle70
- Mounting the Phone to the Wall70
- Verifying the Phone Startup Process70
- Configuring Startup Network Settings71
- Configuring Security on the Cisco Unified IP Phone71
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone73
- Configuration Menus on the Cisco Unified IP Phone73
- Network Setup Menu76
- Ipv4 Setup Menu Options78
- Ipv6 Setup Menu Options80
- Security Configuration Menu82
  - Trust List Menu82
  - 802.1X Authentication and Status82
CHAPTER 5 Configuring Features, Templates, Services, and Users85
- Telephony Features Available for the Cisco Unified IP Phone85
  - Telephony Features for the Cisco Unified IP Phone86
  - Join and Direct Transfer Policy101
- Configuring Corporate and Personal Directories102
  - Configuring Corporate Directories102
  - Configuring Personal Directory102
- Modifying Phone Button Templates103
  - Modifying a Phone Button Template for Personal Address Book or Speed Dials103
- Configuring Softkey Templates105
- Setting up Services107
- Adding Users to Cisco Unified Communications Manager107
- Managing the User Options Web Pages108
- Configuring the Phone to Support Call Waiting110
- Setting up Call Forward Notification111
- Enabling Energywise on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961112
- Setting up UCR 2008114
Chapter 6 Customizing the Cisco Unified IP Phone117
- Customizing and Modifying Configuration Files117
- Creating Custom Phone Rings118
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone123
- Model Information Screen123
- Status Menu124
Monitoring the Cisco Unified Ip Phone Remotely135
- Accessing the Web Page for a Phone136
- Disabling and Enabling Web Page Access137
- Device Information137
- Network Setup138
- Network Statistics142
- Device Logs144
- Streaming Statistics144
CHAPTER 9 Troubleshooting and Maintenance147
- Resolving Startup Problems147
- Cisco Unified IP Phone Resets Unexpectedly152
- Troubleshooting Cisco Unified IP Phone Security154
- General Troubleshooting Tips155
- Resetting or Restoring the Cisco Unified IP Phone158
  - Performing a Basic Reset158
  - Performing a Factory Reset158
- Monitoring the Voice Quality of Calls159
  - Troubleshooting Tips160
- Where to Go for more Troubleshooting Information161
- Cleaning the Cisco Unified IP Phone161
Appendix163
Providing Information to Users Via a Website163
- How Users Obtain Support for the Cisco Unified IP Phone163
- Giving Users Access to the User Options Web Pages163
- How Users Subscribe to Services and Configure Phone Features164
- How Users Access a Voice Messaging System164
- How Users Configure Personal Directory Entries165
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer165
Appendix167
Supporting International Users167
- Installing the Cisco Unified CM Locale Installer167
- Support for International Call Logging167
Appendix169
Technical Specifications169
- Physical and Operating Environment Specifications169
- Cable Specifications170
- Network and Access Port Pinouts170
Appendix173
Basic Phone Administration Steps173
- Example User Information for These Procedures173
- Adding a User to Cisco Unified CM174
  - Adding a User from an External LDAP Directory174
  - Adding a User Directly to Cisco Unified Communications Manager174
- Configuring the Phone175
- Performing Final End User Configuration Steps178
Appendix179
Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961179
- Before You Begin180
- Installing the Bracket180
Appendix187
Cisco Unified IP Phone Non-Lockable Wall Mount187
- ADA Non-Lockable Wall Mount Kit for 6900 Series187
Appendix195
Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961195
I N D E X199

Speakerphone	Yes
Headset Port	Yes
Power	IEEE 802.3af Power over Ethernet (PoE)
Lines	2
Audio Codec Support	G.711a, G.711u, G.722, G.729a, iLBC
Ethernet Ports	2
Protocols	SCCP
Weight	1 kg
Ethernet Switch	10/100BASE-T Ethernet switch

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