USER GUIDE
4
Command Light PHONE: 1-800-797-7974
3842 Redman Drive FAX: 1-970-297-7099
Fort Collins, CO 80524 WEB: www.CommandLight.com
COMMAND LIGHT 5 YEAR LIMITED WARRANTY
COMMAND LIGHT products* come with an industry leading 5-year warranty against any defects in
materials and workmanship when used and operated for a period of ve years. The responsibility of
COMMAND LIGHT under this limited warranty is limited to the repair and replacement of parts found
to be defective by COMMAND LIGHT.
Any parts damaged in shipping or by improper installation, overloading, abuse, or accident of any type
or cause are not covered by this warranty. If equipment has been damaged in transit, a claim should be
made against the carrier within three days, as we assume no responsibility for such damage.
If during this time period, you have any malfunctions not related to misuse, accident, neglect, or normal
wear and tear, please take the following steps in order to have your light tower serviced under the
COMMAND LIGHT warranty.
1. Contact us immediately for initial diagnosis at info@commandlight.com or 800-797-7974; or if
parts are needed contact parts@commandlight.com.
2. You will need to have immediate access to the light tower and the serial number. This process can
be done by individuals with little mechanical ability. (Involves pushing buttons and telling us what the
light tower is doing or not doing)
3. We then send parts (if needed) and have an authorized technician dispatched (if needed) with a
written work authorization number and a base number of hours allotted to do repair. Hourly rates for
service are to be determined at the time of authorization by COMMAND LIGHT, travel time is paid at
a maximum of 50% of the authorized service rate.
4. We remain available for service support via phone, email, or video conference while the technician
completes the repair, also to extend the original time allotted if additional issues arise. Immediate
support cannot be guaranteed unless a time is scheduled prior to service.
5. Let us know when the repair is completed and reference the work authorization number. Email
an invoice to info@commandlight.com or parts@commandlight.com. If you are unable to create an
invoice email us for instructions for payment. Make sure any parts we have requested to be returned
have been shipped back to the provided shipping address. If a return label is issued it must be used.
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