D-Link DCS-960L User Manual

57D-Link DCS-960L User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCS-960L.
Read the following descriptions if you are having problems. (The examples below are illustrated in Windows Vista® and XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.)
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply use the mydlink Home mobile app to set up your camera and register it with mydlink.
2. What can I do if I forget my password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. Why does the LED not light up?
The power supply might be faulty. Conrm that you are using the provided DC 5V power supply for this network camera. Verify that the power supply
is correctly connected. If the camera is functioning normally, the LED may have been disabled. See LED Control in Admin on page 43 for information
about how to enable the LED.
4. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To conrm that the cables are working, PING the address of a known device on the network. If
the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.
5. Why does the Network Camera work locally but not remotely?

D-Link DCS-960L Specifications

General

Type	IP security camera
Day/night mode	Yes
Placement supported	Indoor
Connectivity technology	Wireless
Form factor	Cube
Mounting type	Desk
Product color	Black
Minimum illumination	0 lx
Field of view (FOV) angle	180 °
Total megapixels	1 MP
Maximum resolution	1280 x 720 pixels
Supported video modes	720p
Video formats supported	H.264, M-JPEG
Supported graphics resolutions	320 x 240, 640 x 360, 640 x 480 (VGA), 720 x 480, 800 x 600 (SVGA), 1280 x 720 (HD 720)
Built-in HDD	No
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC
Maximum memory card size	128 GB
LED type	IR
Night vision distance	4.8 m
Detection distance	0.5 m
Security algorithms	WEP, WPA, WPA2, WPS
DC output voltage	5
Power over Ethernet (PoE)	-
Power consumption (typical)	4.8 W
Frequency band	2.4/5 GHz
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, Wi-Fi 4 (802.11n)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Wi-Fi data rate (max)	433 Mbit/s
Audio formats supported	G.711
Sensor type	CMOS
Optical sensor size	1/2.7 \
Interface	WLAN
Number of cameras	1
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Width	95.8 mm
Height	137.5 mm
Weight	165 g