17D-Link DHP-600AV/DHP-601AV User Manual
Section 4 - Troubleshooting
Troubleshooting
This section provides solutions to problems that can occur during the installation and operation of the DHP-600AV. Verify
connectivity by checking the LEDs for solid link lights on the device (Please refer to LEDs on page 8 for more details). Read
the following descriptions if you are having problems.
1. The Power LED is o:
Please make sure that power to the electrical outlet is on, and you have not plugged the DHP-600AV into an
extension cord, power strip, or surge protector.
2. I can’t connect to my network via the Powerline device (Powerline LED is o):
Check that all of your Powerline devices are using the same encryption key. To be sure, press the Simple Connect
button on each device for ten seconds to return the adapter to its factory default settings.
3. The network connection is slow (Powerline LED is amber or red):
You can relocate the Powerline devices closer together to improve performance.
4. I can’t get an Ethernet connection working through the DHP-600AV (Ethernet LED is o) :
Check your Ethernet cables and make sure they are plugged in securely; then reset all of the adapters and run
through the setup process again.
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