32 QuickScan
TM
Lite QW2100
Troubleshooting
Problem Possible Cause Possible Solutions
Nothing happens when
the trigger is pulled.
No power to the
reader.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable connec-
tions are secure.
LED comes on, but bar
code does not decode.
Reader not pro-
grammed for correct
bar code type.
Ensure reader is pro-
grammed to read the
type of bar code
scanned. Refer to the
Product Reference Guide
(PRG) for more informa-
tion.
Bar code label is
unreadable.
Check the label to ensure
it is not defaced. Try
scanning another bar
code type.
Distance between
reader and bar code
is incorrect.
Move reader closer to or
further from the bar code.
Bar code reading abil-
ity has degraded.
Scan Window has
become dirty.
Clean window using a
soft, lint-free cloth damp-
ened with water.
Bar code is decoded
but not transmitted to
the host.
Reader not pro-
grammed for the cor-
rect host type.
Scan the appropriate
host type bar code. Refer
to the Product Refer-
ence Guide (PRG) for
more information.
NOTE
For detailed troubleshooting, refer to the
Product Reference Guide.