Troubleshooting
To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see Dell.com/support.
Topics:
• ROM version for BOSS reported as rmware version in iDRAC interface
• Firmware update of M.2 drive on BOSS-S1 controller fails
• BOSS-S1 CLI displays No Adapter Found error in Linux
• LC log displays fan unavailability error
• Updating BOSS-S1 controller rmware using iDRAC or LC fails
• Physical disk size not updated in iDRAC
• Physical disk/Virtual disk missing in iDRAC
• Back Ground Activity task progress in HII does not report real-time status
• Virtual disk state will be generated twice
• Character limitation while naming a virtual disk
• VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on BOSS-S1
• Physical disk not visible to operating system
• Virtual disk not visible to operating system
• Drive replacement
• Controller replacement
• Controller failure
• Unable to boot to M.2 drive installed in slot 1
• CLI reports unsupported features
• Failure to install ESXi on RAID 1
• System not responding
• Management port not responding
ROM version for BOSS reported as rmware version
in iDRAC interface
Issue:
Starting with BOSS-S1 A01 release, BOSS-S1 versions are tracked using the ROM version. Therefore, iDRAC may
report the ROM version as rmware version. For example, 2.5.13.2008 for A01, 2.5.13.2009 for A02, or 2.5.13.3011
for A03.
Corrective Action: This is an expected behavior and no action is required.
Firmware update of M.2 drive on BOSS-S1 controller
fails
Issue:
Firmware update of M.2 drives using the iDRAC web interface fails when the drive is in foreign state.
Corrective Action: Import the foreign conguration before updating the rmware of the drives.
7
Troubleshooting 27
To Next Page
Need help?
General