Dell 3115CN User Manual

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Chapter 1 Troubleshooting
Version 1 2006.11.21
3.4 Reception Fault
1) Cannot receive
a) Answering mode is incorrect.
Cause: The answering mode is set to "TEL Mode". (Panel Menu: Fax Settings > Ans Select)
Corrective Action: Change the answering mode to any mode other than "TEL Mode".
b) Fax memory is full.
Cause: An attempt was made to send document data in excess of the available memory capac-
ity.
Corrective Action: On the receiving side, wait until the current fax job is printed completely.
On the sending side, wait until the current fax job is sent out completely.
c) Printer displays some fault message.
Cause: A fault occurred in the printer.
Corrective Action: Solve the fault.
d) Distinctive ring pattern detection fails.
Cause: The distinctive ring pattern set for the DRPD mode is incorrect (applicable only in USA
and Canada).
Corrective Action: Check the ring patterns provided by the telephone service provider, and select
the correct pattern for fax.
e) Cannot detect CNG signal.
Cause: The communication fails in TEL/FAX mode or Ans/FAX Mode.
Corrective Action: Ground the printer properly.
f) Cannot detect off-hook.
Cause: Fails to detect off-hook in Ans/FAX mode.
Corrective Action: Set [Extel Hook Thresh] to "higher". A detection of an off-hook can be checked
by the change of panel display upon the off-hook of an external telephone.
2) Problem with printing quality, such as corrupt image, lines in image, top/bottom cut off.
a) If copy function is normal
Cause: Degraded telephone line connection caused by noise, etc., or a fault in the sending fax's
scanner.
Corrective Action: Determine whether the fault is in the telephone line or at the sending fax by try-
ing copy function at the sending fax.
If the telephone line condition is degraded, white horizontal lines, missing rows,
and/or top/bottom cut-off may occur.
Branch connections or an incoming call (call waiting) may also cause image
corruption.
b) If copy function is faulty
Cause: Dirt or fault in printer.
Corrective Action: Clean all parts of the printer or repair the printer.

Dell 3115CN Specifications

General

Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	16 s
Time to first page (color, normal)	17 s
Print speed (black, normal quality, A4/US Letter)	30 ppm
Print speed (color, normal quality, A4/US Letter)	17 ppm
Digital sender	No
Maximum duty cycle	60000 pages per month
Number of print cartridges	4
Scanner type	Flatbed scanner
PC free copying	Yes
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Multi-Purpose tray input capacity	150 sheets
Sound power level (standby)	40 dB
Sound pressure level (printing)	52 dB
Display	LCD
Market positioning	Business
Safety	IEC/EN60950-1:2001; IEC60825-1; CE Mark (EU); NEMKO; GS Mark; GOST & Hygienic; SASO; SABS; UL/cUL Listed; FDA/DHHS
Dimensions (WxDxH)	460 x 570 x 730 mm
Power requirements	220-240V, 47 - 63 Hz
Networking features	Ethernet 10/100 BaseT
Wireless technology	IEEE 802.11b/g
All-in-one functions	Copy, Fax, Scan
Maximum internal memory	1152 GB
Color all-in-one functions	print, scan
Compatible operating systems	Windows Vista/Vista x64, Microsoft Windows XP SP1-2, XP 64 bit, NT 4.0 SP6a, 2000 SP2-4, Server 2003 SP1, Server 2003 x64, Mac OS X, UNIX (SolarisTM 10, HP-UX11i), Linux (Red Hat 8/9, SuSE 9, TurboLinux 10)
Paper tray media types	Card stock, Coated paper, Envelopes, Labels, Plain paper, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4, A5
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Supported network protocols (IPv4)	DellTCP/IP & UDP/IP (LPD, Port9100, IPP6, SMB6, Netware v 5, FTP, HTTP, HTTPS6, RARP, AutoIP, WINS6, SMTP, FTP, DDNS6, SNMP, DHCP, BOOTP, mDNS6); NetBEUI (SMB6); Netware P-server6; Ethertalk6; AppleTalk
Standard interfaces	USB 2.0
Bundled software	ScanSoft PaperPort v10, Dell Printer Configuration Web Tool, Dell Colour Track 2, Dell Toner Management System
Sustainability certificates	ENERGY STAR
Power consumption (off)	0 W
Power consumption (standby)	108 W
Power consumption (PowerSave)	18 W
Power consumption (average operating)	465 W
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	5 - 32 °C
Storage relative humidity (H-H)	15 - 80 %
Operating relative humidity (H-H)	15 - 85 %
Certification	CE; EN55022:1994 Class B+A1:1995+A2:1997; EN61000-3-2:2000+A2:2005; EN 61000-3-3:1995+A1:2001; EN55024:1998+A1:2001+A2:2003; FCC CFR; ICES-003; GOST; SABS