Problem Action
Ensure that the scanner sharing feature is disabled when you use Mac OS X before
you scan documents via an ICA compatible application such as Image Capture.
The printer does not support the scanner sharing feature of Mac OS X. Select a
printer which is directly connected to the computer via USB or wired /wireless
LAN and scan documents.
The printer scans very slowly. Graphics are scanned more slowly than text when using the
Scan to E-mail
or Scan to Network feature.
Communication speed becomes slow in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time than scanning at a low
resolution.
Document misfeeds or multiple feeds occur Check whether the DADF roller assembly is installed properly.
in the DADF.
Ensure the document’s paper type meets the specifications for the printer. See
"Supported Paper Types" for more information.
Check whether the document is properly loaded in the DADF.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed the maximum capacity
of the DADF.
Ensure that the document is not curled.
Fan the document well before loading it in the DADF.
Vertical blanks or streaks appear on the Clean the DADF glass.
output when scanned using the DADF.
Clean inside the printer by using the cleaning rod. See
"
Cleaning the Raster
Optical Scanner (ROS) Window.
"
A smear appears at the same location on the Clean the document glass.
output when scanned using the document
glass.
Images are skewed. Ensure that the document is loaded straight in the DADF or on the document
glass.
Diagonal lines appear jagged when scanned If the document uses thick media, try scanning it from the document glass.
using the DADF.
Message appears on your computer screen: There may be a copying or printing job in progress. When the current job is
complete, try the job again.
• "Device can’t be set to the H/W mode you
want."
The selected port is currently being used. Restart your computer and try again.
• "Port is being used by another program."
The cable may be improperly connected or the printer may be turned off.
•"Port is Disabled."
The scanner driver is not installed or an operating environment is not set up
properly.
• "Scanner is busy receiving or printing data.
When the current job is completed, try
Ensure that the port is properly connected and the printer is turned on. Then
again."
restart your computer.
• "Invalid handle."
Check that the USB or Ethernet cable is connected properly.
• "Scanning has failed."
Troubleshooting Guide 555
To Next Page
Loading...
Need help?
General
Weight and Dimensions
