Problem Action
The printer dials a number, but the The other fax machine may be turned off, out of paper, or cannot answer incoming
connection with another fax machine fails. calls. Speak with the other machine operator and ask her/him to sort out the
problem.
Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a
MFP Memory Full message, delete any documents you no longer need from
the memory and then restore the document, or wait for the job in progress (e.g., a
fax transmission or reception) to complete.
Blank areas appear at the bottom of each You may have chosen the wrong paper settings in the user option setting. See
page or on other pages, with a small strip of "Print Media Guidelines."
text at the top.
The printer will not send or receive faxes. Ensure that the country code is set correctly. Press the (Information) button
and
tap
the Tools tab
→
tap
Admin Settings
→
Fax Settings
→
Fax Line Settings
→
Country.
Check the dialing type for Tone or Pulse.
Check that the cables are connected properly.
If the telephone line cord is connected to the printer via any device such as an
answering machine and a computer, remove the device and directly connect the
telephone line cord to the printer.
Ensure that
Junk Fax Setup is set to off.
An error often occurs during a fax Reduce the modem speed. Press the (Information) button and
tap
the
transmission or reception. Tools tab
→
tap
Admin Settings
→
Fax Settings
→
Transmission Defaults
→
Modem Speed.
The printer receive faxes, but it does not Check the toner level.
print.
Ensure that there is paper in the paper tray.
Ensure that
Sent Fax Forward is set to off.
Check whether the printer is in the secure receiving mode. If this mode is turned
on, enter the correct password or turn off this mode to print faxes in memory.
Scanning Problems
Problem Action
The scanner does not work. Ensure that you place the document to be scanned facing down from the
document glass, or facing up in the DADF.
There may not be enough available memory to hold the document you want to
scan. Lower the scan resolution rate and then try scanning again.
Check that the USB or Ethernet cable is connected properly.
Ensure that the USB or Ethernet cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
If using the network TWAIN or Windows Image Acquisition (WIA) driver, check
that the Ethernet cable is connected properly and the IP address of the printer is
set correctly. To check the IP address, see "Verifying the IP Settings."
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
Troubleshooting Guide
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