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Dell OptiPlex 3020 User Manual

Dell OptiPlex 3020
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1
Working on Your Computer
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to
ensure your personal safety. Unless otherwise noted, each procedure included in this document
assumes that the following conditions exist:
You have read the safety information that shipped with your computer.
A component can be replaced or--if purchased separately--installed by performing the removal
procedure in reverse order.
WARNING: Before working inside your computer, read the safety information that shipped with
your computer. For additional safety best practices information, see the Regulatory Compliance
Homepage at
www.dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that
came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as a connector on the back of the
computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on
a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a
processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable
itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,
ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in
this document.
To avoid damaging your computer, perform the following steps before you begin working inside the
computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being
scratched.
2. Turn off your computer (see Turning Off Your Computer).
CAUTION: To disconnect a network cable, first unplug the cable from your computer and
then unplug the cable from the network device.
5

Table of Contents

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Dell OptiPlex 3020 Specifications

General IconGeneral
Tcase72.72 °C
Bus typeDMI2
SteppingC0
Tjunction- °C
FSB ParityNo
Processor cache6 MB
Processor cores4
Processor modeli5-4590
System bus rate5 GT/s
Processor familyIntel® Core™ i5
Processor seriesIntel Core i5-4500 Desktop Series
Processor socketLGA 1150 (Socket H3)
Processor codenameHaswell
Number of QPI links0
Processor frequency3.3 GHz
Processor cache typeL3
Configurable TDP-down- W
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.7 GHz
Processor operating modes64-bit
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)84 W
Number of processors installed1
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3-SDRAM
Memory voltage supported by processor1.5 V
Memory clock speeds supported by processor1333, 1600 MHz
Memory bandwidth supported by processor (max)25.6 GB/s
Maximum internal memory supported by processor32 GB
On-board graphics card ID0x412
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics 4600
Graphics card Open GL supportYes
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory2 GB
On-board graphics card OpenGL version4.0
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version11.1
On-board graphics card dynamic frequency (max)1150 MHz
Number of displays supported (on-board graphics)3
Scalability1S
Processor codeSR1QJ
Processor ARK ID80815
Intel TSX-NI version0.00
Processor package size37.5 x 37.5 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Thermal solution specificationPCG 2013D
Intel Identity Protection Technology version1.00
Intel® Small Business Advantage (Intel® SBA)-
Intel segment taggingEnterprise, Small Business
Intel® Virtualization Technology (Intel® VT)VT-x, VT-d
Memory slots2x DIMM
Internal memory4 GB
Memory channelsDual-channel
Memory clock speed1600 MHz
Maximum internal memory16 GB
Memory layout (slots x size)1 x 4 GB
HDD size3.5 \
HDD speed7200 RPM
HDD interfaceSATA
Storage mediaHDD
Optical drive typeDVD Super Multi
Total storage capacity1000 GB
Operating system installedWindows 7 Professional
Operating altitude-15.2 - 3048 m
Non-operating altitude-15.2 - 10668 m
Storage temperature (T-T)-40 - 65 °C
Operating temperature (T-T)0 - 35 °C
Storage relative humidity (H-H)20 - 95 %
Operating relative humidity (H-H)20 - 80 %
Cables includedAC
Audio systemALC3220 HD
Product typePC
Motherboard chipsetIntel® H81
USB 2.0 ports quantity6
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity2
Chassis typeMini Tower
Product colorBlack
Placement supportedVertical
Wi-Fi standardsWi-Fi 4 (802.11n)
Cabling technology10/100/1000Base-T(X)
Ethernet LAN data rates10, 100, 1000 Mbit/s
Sustainability certificatesRoHS, ENERGY STAR
CertificationCECP, WEEE
Power supply290 W
Power supply input voltage100 - 240 V
Power supply input frequency50 - 60 Hz
Weight and Dimensions IconWeight and Dimensions
Depth417 mm
Width175 mm
Height360 mm
Weight9400 g

Summary

Working on Your Computer

Before Working Inside Your Computer

Safety guidelines and preparation steps before working inside the computer.

Turning Off Your Computer

Procedure to safely shut down the operating system and power off the computer.

After Working Inside Your Computer

Steps to reconnect external devices and cables after internal work.

Removing and Installing Components

Component Handling Basics

Recommended tools, system overview, and initial component procedures like cover removal.

Core Hardware Procedures

Steps for handling optical drives, hard drives, memory modules, and system fans.

Major Component Replacements

Procedures for replacing power supply, processor, intrusion switch, and system board.

System Board Components Diagram

Diagram and list of connectors and components on the system board.

System Setup and Configuration

Boot Sequence and Navigation

Configuring boot order and understanding system setup navigation keys.

BIOS Update and Password Management

Procedures for updating the BIOS and managing system/setup passwords.

Diagnostics

Enhanced Pre-Boot System Assessment (ePSA)

Running hardware diagnostics using the embedded ePSA tool.

Troubleshooting Your Computer

LED and Beep Code Indicators

Interpreting power LED states and beep codes for troubleshooting.

Error Message Reference

List and explanations of common error messages encountered during system operation.

Technical Specifications

Processor, Memory, and Video Specs

Details on CPU, RAM, and graphics capabilities.

System, Drive, and Connector Specs

Specifications for audio, network, drives, and external connectors.

Power, Physical, and Environmental Details

Specifications for power, physical dimensions, and operating conditions.

Contacting Dell Support

Dell Support and Service Information

How to find and contact Dell for technical support and service.

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