Troubleshooting Your System 129
Troubleshooting the Microprocessor
Problem
• Error message indicates a processor problem.
• Diagnostic indicator code indicates a problem with the processor or system
board.
• A heat sink is not installed for the processor.
Action
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
If possible, run the appropriate online diagnostics test. See "Using Dell
PowerEdge Diagnostics" on page 131.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening the System" on page 47.
4
Ensure that the processor and heat sink are properly installed. See
"Replacing the Processor" on page 83.
5
Close the system. See "Closing the System" on page 47.
6
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7
If possible, run the appropriate online diagnostic test. See "Running the
System Diagnostics" on page 131.
If the tests fail or the problem persists, continue to the next step.
8
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
9
Open the system. See "Opening the System" on page 47.
10
R
eplace
the processor. See "Replacing the Processor" on page 83.
11
Close the system. See "Closing the System" on page 47.
book.book Page 129 Wednesday, June 24, 2009 8:21 AM
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