31
DISH Exchange Program
DISH offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to ve business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on DISH’s
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship
the defective equipment to DISH within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment
is found, which DISH in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back
to you at no additional cost (additional charges may apply outside the continental US).
If your equipment is not covered under warranty and can be repaired your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH in its sole discretion determines has voided the
warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
An accessory is any DISH branded equipment, displaying the DISH logo, excluding the
receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes
effective upon the activation of the DISH system or date of purchase, if bought separately.
A proof of purchase is required to verify the purchase date. If an accessory has an expired
warranty, no exchange will be issued. You may purchase replacement accessories from DISH
or your local retailer.
Accessory Warranty
To Next Page
Loading...
Need help?
General
