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• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the
print head.
• If almost the entire pattern is missing, select O and run a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then run a nozzle check and try cleaning the print head again, if necessary. If quality
still does not improve, run a Power Cleaning.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Power Cleaning
Related tasks
Loading Paper in the Cassette
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the output tray is extended.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Print Head Cleaning.
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