46
User and Service Manual
Doc # M010-004WWE July 2005
Trouble
No power
No green light
Probable cause
Scanner not plugged in
Blown fuse
Main power switch or
power supply is bad
Outlet does not have
power
Corrective action
Check power cord at outlet and
at the connection on the back of
the scanner. Turn on the scan-
ner, then turn on the computer
and monitor.
See Section 7.2
Call your service representative.
Ensure that the outlet is
grounded and has power.
7.3 Troubleshooting
Gendex DenOptix® QST
Lid is Locked
System is scanning
Power Failure or lack of
power.
Wait for scanning to end before
attempting to open the lid. DO
NOT OVERIDE THE LOCKING
MECHANISM DURING SCAN-
NING.
Unplug the scanner from the
power source. Slide a thin tool
or credit card into the gap
between the lid and the scanner
housing and simply depress the
lock. You can then remove the
carousel
Red, Green and/or Yellow
LED(s) do not work; sys-
tem operates normally
Defective LED Call your service representative