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USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
TriStar Variable Speed Pump
• To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail
or become defective during the warranty period as a result of freezing, accident, negligence, improper
installation, water chemistry, misuse, tampering or lack of care.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia)
excludes all statutory or implied conditions and warranties and any other liability it may have to the
Customer (including liability for indirect consequential loss) that may arise under statute or at law including
without limitation for breach of contract, in tort (including negligence) or under any other cause of action.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) limits
its liability under any condition or warranty which cannot be legally excluded in relation to the supply of
Goods and Services to:
1. Repairing the Goods;
2. Replacing the Goods or supplying equivalent Goods or Services again;
3. Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4. Paying the costs of repairing the Goods.
Claims made for warranty, labour or infield support will not be accepted by Hayward Pool Products unless evidence is
provided that installation has been completed in accordance with standard warranty conditions. Please refer to specific
program document for details.
WHAT TO DO IF YOU HAVE A WARRANTY CLAIM
The faulty product is to be returned to the place of purchase, or where installed by an approved agent to an authorised
warranty agent. No returns will be received directly from end consumers by Hayward Pool Products (Australia).
You are responsible for arranging removal of the defective product and arranging installation of the repaired or
replacement product, all transportation (and any applicable insurance costs) of transporting the product to the supplier
and transporting the replaced or repaired product from the supplier. All returns are subject to Hayward Pool Products
(Australia)’s written approval and must be accompanied by either:
1. A Field Inspection Report authorised by the Local Customer Service Manager or Authorised Agent; or
2. A “Return Goods Authorisation” form obtained from Hayward Pool Products (Australia) prior to shipment.
STANDARD CONDITIONS - Australia and New Zealand Hayward Pool Products (Australia) Pty Ltd (ABN 083 413
414) (“Hayward Pool Products (Australia)”) distributes Hayward Pool Products in Australia and New Zealand and
provides the following warranties:
STATUTORY RIGHTS
1. The benefits to the consumer under this warranty are in addition to other rights and remedies of the
consumer under the laws in relation to the goods and services to which the warranty relates; and
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be
entitled to a replacement or refund for a major failure and for compensation for any other loss or damage.
You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
LIMITED WARRANTY
Hayward Pool Products (Australia) warrants that its products are free from defects in materials and manufacture for
12 months from date of supply by Hayward Pool Products (Australia) plus 90 days to allow for installation and supply
(unless otherwise specified). Hayward Pool Products (Australia) will at its discretion, except in the circumstances
described below, either repair or replace any product proven to be defective during the warranty period for either
materials of manufacture or alternatively pay the cost of repair or replacement within 90 days of the receipt of the
defective product, barring unforeseen delays. This warranty is for domestic installation only, is personal to the original
purchaser and does not pass to any subsequent purchaser(s).
WARRANTY
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