HIKVISION Network Audio/Video Encoder User Manual

User Manual of DS-6700 Series Audio/Video Encoder
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Chapter 13 FAQ
 Why cannot ping the Encoder?
Please refer to Chapter 3 to configure the device’s IP being in the same segment as your PC, and check the
cable and switch.
 Why the transparent channel has been set, but the encoder still cannot receive data?
1. Check if RS-232 has been set as transparent channel first.
2. Check the connection of encoder.
 Why cannot add encoder with software?
1. Check the encoder IP.
2. Make sure the cable is connected.
3. User name and password of encoder are correct.
 Why cannot control the connected PTZ camera or speed dome through the encoder?
1. Check the RS-485 connection of the device with the PTZ camera or dome.
2. Check whether the PTZ address, protocol and baud rate of the device are set to be the same with the
connected camera or speed dome.
 Why cannot view the video image through IE browser?
1. Check the network connection.
2. Check the user name and password of encoder are entered correctly.
3. Check the port of encoder is entered correctly.
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HIKVISION Network Audio/Video Encoder Specifications

General

Brand	HIKVISION
Model	Network Audio/Video Encoder
Category	Media Converter
Language	English