Solving Problems with Your Computer
Troubleshooting Techniques
104 User's Guide
If a PC card modem is not working
•
Disable the internal modem.
1.
Click Start, Settings, Control Panel.
2.
Double-click System.
3.
Click the Device Manager tab.
4.
Double-click Modem to list the current modem devices.
5.
Double-click the internal modem.
6.
Select the checkbox “Disable in this hardware profile.”
Performance Problems
If the computer pauses or runs sluggishly
•
Press CTRL+ALT+DEL to see if an application is not responding.
•
Reboot the computer.
•
Delete temporary and unneeded files.
•
Certain background operations (such as VirusScan) can affect performance while
they’re running.
•
Check the BIOS Setup settings.
1.
From the Start menu, shut down, then restart the computer.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Power menu, set CPU Cooling Modes to Performance.
4.
Exit the BIOS Setup utility.
•
Some file browsers may be unresponsive while they’re processing a graphic image or
waiting for broken network connections to time out.
•
Install additional memory if Windows is spending a lot of time swapping to disk.
•
Check amount of available free disk space.
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