HP 355 G2 User Manual

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Be sure that the device, especially if it is older, is compatible with the operating system.
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Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
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To enable or disable a wireless or wired network device, right-click the Network Connection icon
on the Windows desktop in the notification area, at the far right of the taskbar. To enable
devices, select the check box from the menu option. To disable the device, clear the check box.
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Be sure that the wireless device is turned on.
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Be sure that the computer wireless antennas are free from obstructions.
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Be sure that the cable or DSL modem and its power cord are properly connected and that the
lights are on.
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Be sure that the wireless router or access point is properly connected to its power adapter and to
the cable or DSL modem, and that the lights are on.
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Disconnect and then reconnect all cables, and turn the power off and then back on.
A disc does not play
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Save your work and close all open programs before playing a CD or a DVD.
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Log off the Internet before playing a CD or a DVD.
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Be sure that you insert the disc properly.
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Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
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Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
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Disable Sleep mode before playing the disc.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if
you want to continue. If this message is displayed, click No. After you click No, the computer
may behave in either of the following ways:
◦
Playback may resume.
– or –
◦
The playback window in the multimedia program may close. To return to playing the disc,
click the Play button in your multimedia program to restart the disc. In rare cases, you may
need to exit the program and then restart it.
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press f4 one or more times to
switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. From the Windows desktop, right-click on a blank area of the computer desktop, and select
Screen resolution.
b. Specify a primary display and a secondary display.
Resolving issues 73

HP 355 G2 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Silver
Country of origin	China
Processor cache	2 MB
Processor cores	4
Processor family	AMD A4
Processor frequency	1.8 GHz
Processor cache type	L2
Processor manufacturer	AMD
Motherboard chipset	-
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 4 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi DL
Card reader integrated	Yes
Total storage capacity	500 GB
Number of HDDs installed	1
Display diagonal	15.6 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
Discrete graphics card model	AMD Radeon R5 M240
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR3
Audio system	DTS Sound+
Number of built-in speakers	2
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
DisplayPorts quantity	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Pointing device	Touchpad
Operating system installed	FreeDOS
Battery capacity	41 Wh
Battery life (max)	- h
AC adapter power	65 W

Weight and Dimensions

Depth	384 mm
Width	261 mm
Height	23.1 mm
Weight	2300 g