HP Compaq Pro 4300 User Manual

Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non-plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table C-10 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause Solution
Device is not seated or connected properly. Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables
are unplugged.
Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.
When the system advised you of changes to the
configuration, you did not accept them.
Reboot the computer and follow the instructions for
accepting the changes.
A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.
132 Appendix C Troubleshooting Without Diagnostics

HP Compaq Pro 4300 Specifications

General

Full HD	No
Panel type	TN
LED backlight	Yes
Display diagonal	20 \
Display resolution	1600 x 900 pixels
Native aspect ratio	16:9
Tcase	65.3 °C
Bus type	DMI
Processor cache	3 MB
Processor cores	2
Processor model	i3-3240
System bus rate	5 GT/s
Processor family	Intel® Core™ i3
Processor series	Intel Core i3-3200 Desktop Series
Processor socket	LGA 1155 (Socket H2)
Processor threads	4
Processor codename	Ivy Bridge
Processor frequency	3.4 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8
Thermal Design Power (TDP)	55 W
CPU multiplier (bus/core ratio)	34
Memory types supported by processor	DDR3-SDRAM
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Product type	All-in-One PC
Motherboard chipset	Intel® H61
Internal memory	4 GB
Memory slots type	SO-DIMM
Memory clock speed	1600 MHz
Maximum internal memory	16 GB
Memory layout (slots x size)	1 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Total storage capacity	500 GB
Compatible memory cards	SD
Autonomy mode	-
Storage drive interface	Serial ATA
On-board graphics card ID	0x152
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 2500
On-board graphics card family	Intel® HD Graphics
On-board graphics card base frequency	650 MHz
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
RMS rated power	4 W
Wi-Fi standards	Not supported
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Headphone outputs	1
USB 2.0 ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Bundled software	Adobe Flash Player\\r HP Marketplace\\r Bing\\r Microsoft Internet Explorer\\r PDF Complete Corporate Edition\\r WinZip Basic\\r Yahoo\\r Compre Office
Recovery operating system	Windows 8 Pro
Operating system installed	Windows 7 Professional
Processor ARK ID	65690
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX, SSE4.1, SSE4.2
Thermal solution specification	PCG 2011C
Intel Secure Key Technology version	0.00
Intel Identity Protection Technology version	1.00
Product color	Black
Country of origin	China
Total megapixels	1.3 MP
AC adapter power	150 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	15 - 80 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	220 mm
Width (with stand)	507 mm
Height (with stand)	406 mm
Weight (with stand)	5730 g