Troubleshooting
Contact Customer Care
If you are unable to find the help you need by using the Help
and Support Center at Start > Help and Support, you might
need to contact Customer Care.
Preparing to Call Customer Care
To receive the fastest possible resolution of your problem, have
the tablet PC and the following information available when
you call.
■ Serial number (S/N) and product number (P/N), which are
provided on the Service Tag.
❏ The Service Tag label is affixed to the bottom of the
tablet PC.
❏ To display the Service Tag information on the tablet PC
screen:
Select Start > Help and Support.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ If an optional printer is connected to the tablet PC, the
manufacturer and model of the printer.
■ Operating system version number and registration number.
To display the operating system version number and
registration number:
Select Start > Help and Support. (On some tablet PC
models, the registration number might be identified in the
Operating System table as the Product Id).
Getting Started Guide A–9
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