Troubleshooting ii
Contents
1 Quick checklist
The computer will not start up. . . . . . . . . . . . . . . . . . . . . 1–2
The computer screen is blank. . . . . . . . . . . . . . . . . . . . . . 1–3
The software is functioning abnormally. . . . . . . . . . . . . . 1–5
The computer is turned on, but is not responding.. . . . . . 1–6
The computer is unusually warm. . . . . . . . . . . . . . . . . . . 1–7
An external device is not working. . . . . . . . . . . . . . . . . . 1–8
The computer cannot connect to a wireless network. . . . 1–9
2 Customer Care
Preparing to contact Customer Care . . . . . . . . . . . . . . . . 2–1
Contacting Customer Care by e-mail or telephone . . . . . 2–2
Taking the computer to a service partner. . . . . . . . . . . . . 2–2
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