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HP E243M User Manual

HP E243M
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3 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Power cord is disconnected. Connect the power cord.
Monitor is turned o. Press the front bezel power button.
NOTE: If pressing the power button is ineective, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected. Connect the video cable properly. See Connecting the cables
on page 7 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to O and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
No speaker volume or low
speaker volume.
Volume control is turned down. Adjust the volume control on the bottom left of the front
panel.
Volume is muted. Press up on the volume control to unmute the volume.
Volume is turned down in the OSD. Open the OSD, select Audio Control > Volume, and adjust the
volume scale.
Headphones are plugged in. Unplug the headphones. The speakers are disabled when the
headphones are plugged in.
Check Video Cable is
displayed on the screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while you connect the video cable.
Input Signal Out of Range is
displayed on the screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting. See Preset display
resolutions on page 30 for more information.
The monitor is o but it did
not seem to enter into sleep
mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Control > Auto-Sleep
Mode and set auto-sleep to On.
OSD Lockout is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the front bezel for 10
seconds to disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to disable the
Power Button Lockout function.
Solving common problems 23

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HP E243M Specifications

General IconGeneral
BrandHP
ModelE243M
CategoryMonitor
LanguageEnglish

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