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Troubleshooting
IMPORTANT:
• The barcode on the router chassis contains product information that must be provided to local
sales agent when you return a faulty router for repair.
• Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want
to open the chassis, contact Hewlett Packard Enterprise for permission. Otherwise, Hewlett
Packard Enterprise shall not be liable for any consequence.
Power supply failure
Symptom
The router cannot be powered on and the LEDs on the front panel are off.
Solution
To resolve the problem:
1. Power off the router
2. Verify that the power cord connects the router to the power source correctly.
3. Verify that the power source is operating correctly.
4. Verify that the power cord is in good condition.
5. If the problem persists, contact Hewlett Packard Enterprise Support.
No display on the configuration terminal
Symptom
The configuration terminal does not have display when the router is powered on.
Solution
To resolve the problem:
1. Verify that the power system is operating correctly.
2. Verify that the console cable is connected correctly to the specified serial port on the
configuration terminal.
3. Verify that the following settings are configured for the terminal:
{ Baud rate—9,600.
{ Data bits—8.
{ Parity—none.
{ Stop bits—1.
{ Flow control—none.
{ Emulation—VT100.
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