HDD Troubleshooting Guide Page 2 of 48
TABLE OF CONTENTS
1 Drive Self Test (DST) ...................................................................... 3
1.1 Introduction..................................................................................................... 3
1.2 Tools and Diagnostics: Drive Self Test – DST............................................ 3
1.3 DST Benefits.................................................................................................... 3
2 Running the Drive Self Test - DST .................................................. 5
2.1 Option 1: Run DST using Drive Protection System from the system
BIOS 5
2.1.1 Run DST from system BIOS -- HP notebook examples.................... 7
2.1.2 Run DST from system BIOS -- HP workstation example............... 15
2.1.3 Run DST from system BIOS -- HP desktop example...................... 18
2.2 Option 2: Run DST from HP Instant Support Web Site.......................... 21
2.3 Option 3: Run DST from HP Insight Diagnostics Offline Edition........... 26
3 Hard disk drive troubleshooting flow charts ................................ 33
3.1 FLOW CHART 1: Run the Short Drive Self Test....................................... 33
3.2 FLOW CHART 2: HDD error and operating system will not boot -- with
video........................................................................................................................ 34
3.3 FLOW CHART 3: No OS boot and HDD makes clicking noise................ 35
3.4 FLOW CHART 4: Noisy HDD and OS boots.............................................. 36
3.5 FLOW CHART 5: Operating System Will Not Boot................................... 37
3.6 FLOW CHART 6: Hangs during operation................................................. 38
3.7 FLOW CHART 7: Drive error during operation......................................... 39
3.8 FLOW CHART 8: HDD utilities report errors............................................. 40
3.9 FLOW CHART 9: Blue screens.................................................................... 41
3.10 FLOW CHART 10: Cannot run Drive Self Test due to failure................. 42
3.11 FLOW CHART 11: Drive Self Test is Not Enabled in BIOS setup.......... 43
4 Operating system and CMOS help ................................................ 44
4.1
How to do a System Restore...................................................................... 44
4.2 How to re-install the Operating System.................................................... 46
4.3 How to Clear and Reset the CMOS on Desktop Computers................... 47
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