HDD Troubleshooting Guide Page 39 of 48
3.7
FLOW CHART 7: Drive error during operation
Drive error during operation.
(computer continues to function, but there are HDD errors)
Failed?
Record failure
code; replace HDD
Move HDD to
another system
Does failure
follow HDD?
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
Cannot move to
another system
Do Windows XP
System Restore
(Windows XP Only)
NOYES
Resolved?
Do not replace
HDD.
Re-install OS using HP
Restore/Restore Plus/OS
CD or OEM media
Resolved?
Do not replace
HDD.
YES
YES
NO
NO
NO
YES
Do Repair Install OS
(Windows XP Only)
Resolved?
YES
NO
Do not replace
HDD.
Run Long Drive Self Test
· from BIOS or
· from HP Insight Off-line Diagnostics CDROM or
· from HP Instant Support
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
· Run HP Insight Diagnostics to identify other failed components.
· As a last resort, replace motherboard.
This flow chart is used when
the HDD passes the short
drive self test and computer
continues to function but
there are disk errors.
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