HDD Troubleshooting Guide Page 21 of 48
2.2
Option 2: Run DST from HP Instant Support Web Site
HP Instant Support Professional Edition: this is a tool that is available on the HP Web
site and is supported on HP desktops, workstations and notebooks running MicroSoft
Windows. This tool can launch both the Quick and Comprehensive DST hard disk drive
tests.
Note: this tool is also available through the Help and Support Center (HSC is supported only
on XP OS); from your desktop, select “START” and select “Help and Support” from the menu
on the right side, select the Troubleshoot a Problem Icon and then follow the steps below.
HP recently introduced a video to aid customers and partners in learning how to use this
powerful diagnostic tool. The video is now available in English is available from the
Features page of the Business & IT Services link from the home page of www.hp.com.
Procedure: to launch the DST from HP Instant Support, follow these steps:
1. Connect to the HP Instant Support Website
and select Launch an online
diagnostic session.
The URL for Instant Support is -
http://instantsupport.hp.com or
http://www.hp.com/go/ispe.
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