HDD Troubleshooting Guide Page 37 of 48
3.5
FLOW CHART 5: Operating System Will Not Boot
Failed?
Record failure code;
replace HDD
Move HDD to
another system
Does failure
follow HDD?
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
Cannot move to
another system
Repair Install
Operating System
(Windows XP Only)
NOYES
Resolved?
Do not replace
HDD.
Re-install
Operating System
using HP Restore/
Restore Plus/OS
CD or OEM media
Resolved?
Do not replace
HDD.
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
· Run HP Insight Diagnostics to identify other failed components.
· As a last resort, replace motherboard
YES
YES
NO
NO
NO
YES
No Successful Boot of OS
(locks up during boot of OS)
Run Long DST
· from BIOS setup or
· from HP Insight Off-line Diagnostics CDROM
This flow chart is used when
the HDD passes the short
drive self test but the OS
does not boot and locks up
during boot of OS.
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