HDD Troubleshooting Guide Page 6 of 48
If no DPS-capable hard disk drive are installed, the “IDE DPS Self-Test” or
“HDD Self-Test” option will not appear on the screen. (Note: SCSI drives are
not DPS-capable drives)
4. Select the hard disk drive to be tested using the up and down arrow keys.
Press F10 to accept selection
Follow the menu screens to run the desired test.
For some computers, the Quick and Comprehensive tests are run consecutively.
To run the Quick test only, allow the Quick test to complete and once the
Comprehensive test has started, press “esc” to abort the test. A failure message
will appear after the Quick test if there are any failures.
When either test has been completed, one of three messages will be displayed:
• Test Succeeded. Completion Code 0.
• Test Aborted. Completion Code 1 or 2.
• Test Failed. Drive replacement recommended. Completion Code 3-14.
(e.g. Test Failed. Drive replacement recommended. Completion Code 7.)
The completion code, if available, should be recorded for use on the warranty
claim and utilized in diagnosing the computer problem.
If the Comprehensive Test is aborted after the hard disk drive passes the Quick
test, only the “Test Aborted” message will appear.
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