HP OMEN 17 User Manual

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 66.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Sup
port Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Sup
port.
1
. Select the Start button, and then select HP Help and Support.
2. Select
HP PC Hardware Diagnostics Windows.
3
. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
Using HP PC Hardware Diagnostics Windows (select products only) 65

HP OMEN 17 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Carbon, Red
Country of origin	China
Market positioning	Gaming
Internal memory	8 GB
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	16 GB
Memory layout (slots x size)	2 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Card reader integrated	Yes
Total storage capacity	1000 GB
Compatible memory cards	SD
Number of HDDs installed	1
Display surface	Matt
Display diagonal	17.3 \
Native aspect ratio	16:9
On-board graphics card ID	0x191B
Discrete graphics card model	NVIDIA® GeForce® GTX 960M
On-board graphics card model	Intel® HD Graphics 530
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	950 MHz
Speakers manufacturer	Bang & Olufsen
Number of built-in speakers	2
Wi-Fi standards	Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
VGA (D-Sub) ports quantity	0
Sustainability certificates	EPEAT Silver, ENERGY STAR
Cable lock slot type	Kensington
Password protection type	Power on
AC adapter power	120 W
Battery capacity	62 Wh
Number of battery cells	6
Keyboard layout	QWERTY
Pointing device	Touchpad
Bus type	DMI3
Stepping	R0
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
Processor model	i5-6300HQ
System bus rate	8 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel® Core™ i5-6300 Mobile Series
Processor socket	BGA 1440
Processor codename	Skylake
Processor frequency	2.3 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.2 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	45 W
Maximum number of PCI Express lanes	16
Processor code	SR2FP
Processor ARK ID	88959
Processor package size	42 x 28 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	279 mm
Width	416 mm
Height	29.9 mm
Weight	2750 g