Problem Possible Cause Solution
the remote control,
the video remains
unchanged. That is,
you cannot control
the remote camera.
The camera settings are
incorrect or the control cable of
the camera is not securely
connected.
Ask the remote site administrator to
verify the camera settings or
securely connect the camera control
cable.
12.4 Audio
Table 12-4 lists the troubleshooting methods for audio problems.
Table 12-4 Methods for troubleshooting audio problems
Problem Possible Cause Solution
While the TE30 is in
use during a
conference, no audio
is delivered from the
local monitor.
Perform an audio test to check
whether the problem occurs at
your site or a remote site.
If no audio is delivered from
the monitor during the audio
test, the problem exists at your
site.
l If the chair site has muted the
speaker of your site, contact the
chair site to resolve this
problem.
l If the monitor volume is
adjusted to the lowest, restore
the volume to its default value.
l If the TE30 volume is adjusted
to the lowest, restore the volume
to its default value.
l If the audio cable is connected
incorrectly or insecurely,
reconnect the audio cable from
the TE30 to the monitor.
HUAWEI TE30 Videoconferencing Endpoint
User Guide 12 Troubleshooting
Issue 01 (2013-03-27) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
107
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