Problem Possible Cause Solution
l Your site is set to pay for the
conference but does not
have sufficient account
balance.
l Another site is set to pay for
the conference but does not
have sufficient account
balance, or account number
or password entered is
incorrect.
Enter the correct account number
and password and top up the related
account.
Multiple conferences are
currently being held while port
resources on the
videoconferencing system are
insufficient.
Wait until the resources are
available. Alternatively, reduce the
number of sites attending the
conference and then add sites as
required after the conference is held
successfully.
12.6 Conference Control
Table 12-6 lists the troubleshooting methods for common problems you may encounter during
conference control.
Table 12-6 Methods for troubleshooting conference control problems
Problem
Possible Cause Solution
While the TE30 is in
use during a
conference, you
cannot view the
desired site.
A site in the conference is being
broadcast, and all the sites must view
that site except the chair site and
broadcast site.
Ask the chair site to stop site
broadcast.
A site is having the floor, and non-chair
sites cannot view other sites.
Ask the chair site to enable
the discussion function.
The chair site has enabled the Voice
Activation function.
Ask the chair site to disable
the Voice Activation
function.
No video is sent from the site you wish
to view.
Ask the related site
administrator to
troubleshoot the site video.
The View Site function is restricted on
the RM.
Contact the
videoconferencing system
administrator to resolve this
problem.
HUAWEI TE30 Videoconferencing Endpoint
User Guide 12 Troubleshooting
Issue 01 (2013-03-27) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
112
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