Appendix. Troubleshooting and analyzing problems
The topics in this appendix provide information on troubleshooting and analyzing
problems.
Troubleshooting
The topics in this section provide troubleshooting information related to your
DS8000. Topics covered include analyzing, verifying, understanding, managing,
and handling various problems.
Generic and specific alert traps
SNMP alerts can contain a combination of a generic and a specific alert trap. This
list outlines the explanations for each of the possible combinations of generic and
specific alert traps.
SNMP alert traps provide information about problems that the storage unit detects.
Either you or the service provider must perform corrective action for the following
problems, as required:
Generic trap 0 - coldstart
Issued whenever the SNMP agent is re-initializing. Configuration data has
changed.
Generic trap 1 - warmstart
Issued whenever the SNMP agent is reinitializing. Configuration data
might change.
Generic trap 4 - authenticationFailure
Issued whenever an SNMP message was received but could not be
authenticated.
Generic trap 6 - Problem notification and Copy Services traps
The storage unit generates the following specific traps in combination with
generic trap 6:
Specific trap 3 - Problem log entry created
This trap displays when a problem log entry is generated in the
problem log for the storage unit. The following information is
provided for specific trap 3:
ssSystemNotifyTrap=yyyy/MM/dd hh:mm:ss tzn
Manufacturer=IBM
ReportingMTMS=tttt-mmm*ppzzzzz
ProbNm=nnnnn
LparName=SFaESSbc
FailingEnclosureMTMS=tttt-mmm*ppzzzzz
SRC=ssssssssss
EventText=79 char string
Fru1Loc=71 char string
Fru2Loc=71 char string
Fru3Loc=71 char string
where yyyy/MM/dd hh:mm:ss tzn is the time that the alert was sent
(year, month, day, hour, minute, second, and time zone); tttt-mmm
is the machine type and model number; ppzzzzz is the serial
number (which is a combination of the plant of manufacture and
© Copyright IBM Corp. 2004, 2008 159
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