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Appendix E. Remote support work sheets

These work sheets allow you to specify the outbound (call home) and inbound

(remote services) settings.

The remote support work sheets allow you to specify the settings to use for

outbound and inbound remote support.

There are two remote support work sheets:

v Outbound (call home) work sheet

v Inbound (remote services) work sheet

Outbound (call home and dump/trace offload) work sheet

The outbound work sheet provide settings for the IBM call home feature and the

dump/trace delivery method.

When the IBM service representative sets up the call home feature, the storage

system automatically requests service from an IBM service representative when the

system identifies a serviceable event. IBM service representatives can then analyze

the problem without you having to alert them. The dump and trace offload

transmissions provide the necessary information for IBM service representatives to

quickly troubleshoot serviceable events.

Note: The IBM call home feature must be configured if you participate in the

Standby Capacity On Demand program.

Work sheet purpose

IBM service representatives use the information that is provided on the outbound

(call home) work sheet to customize your storage system to use or disable the call

home feature.

You must complete this work sheet for all installations that include a management

console, even if you have ordered the IBM Client-Controlled Virtual Private

Network feature.

Work sheet and instructions

Notes:

1. Bold options in the MC1 and MC2 columns indicate default settings.

2. Management console is abbreviated as MC in the following table.

IBM DS8700 User Manual

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