Before you call, make sure that you have taken these steps to try to solve the problem
yourself:
•
Ch eck all cables to make sure that they are conn ected.
•
Ch eck the power sw itches to make sure that the s ystem and any optional devices
are turned on.
•
Check for updated firmware and operating-system device drivers for your IBM
product. The IBM Warranty terms and conditions state that you, the owner of the
IBM product, are responsible for maintaining and updating all software and
firmware for the product (unless it is covered by an additional maintenance
contract). Your IBM service technician will request that you upgrade your
software and firmware if the problem has a documented solution within a
software upg rade.
•
If you have installed new hardware or software in your environment, check
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ to make
sure that the hardware and software is supported by you r IBM product.
•
Go to http://www.ibm.com/supportportal/ to check for information to help you
solve the problem.
•
Gather the following information to provide to IBM Support. This data will help
IBM Support quickly provide a solution to your problem and ensure that you
receive the level of service for which you might have contracted.
o
Hardware and Software Maintenance agreement contract numbers, if
applicable
o
Machine type number (IBM 4-digit machine identifier)
o
Model number
o
Serial number
o
Current system UEFI and firmware levels
o
Other pertinent information such as error messages and logs
•
Go to http://www.ibm.com/support/entry/portal/Open_service_request/ to submit
an Electronic Service Request. Submitting an Electronic Service Request will
start the process of determining a solution to your problem by making the
pertinent information available to IBM Support quickly and efficiently. IBM
service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the documentation
that is provided with your IBM product. The documentation that comes with IBM
systems also describes the diagnostic tests that you can perform. Most systems, operating
systems, and programs come with documentation that contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect a software
problem, see the documentation for the operating system or program.
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