Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” on page 94 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the LEDs on the control panel or the system board (see “System-board
LEDs” on page 18).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The DVD-ROM drive is not
recognized.
1. Make sure that:
v The SATA channel to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive cable
b. DVD drive
c. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the DVD drive diagnostic programs.
3. Reseat the DVD drive cable.
4. Reseat the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive cable
b. DVD drive
c. (Trained service technician only) System board
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Replace the DVD drive cable
b. Replace the DVD drive
82 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide
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