v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364, 4365, or 4366 server,” on page 15 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
01298101 Bad update data for processor.
1. Update the BIOS code again.
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
I9990301 Hard disk drive boot sector error.
1. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
2. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive backplane
c. SAS/SATA controller
d. (Trained service technician only) System
board
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. (Trained service technician only) System
board
I9990650 AC power has been restored.
1. Check the power cables.
2. Check for interruption of the power supply.
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.
About the checkout procedure
Before you perform the checkout procedure for diagnosing hardware problems,
review the following information:
v Read the safety information that begins on page vii.
v The diagnostic programs provide the primary methods of testing the major
components of the server, such as the system board, Ethernet controller,
78 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide
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