IBM TS2280 User Manual

Troubleshooting
If you encounter problems when running the drive, refer to the flowchart in Figure 26. For explanations
of codes on the Single-character Display (SCD), see “Single-character display (SCD)” on page 13. Review
the “Pre-call checklist” on page 62 before calling IBM Technical Support.
Procedure 1: Determining firmware level and capturing drive dump
Customers are responsible for updating Firmware. For optimum performance, the customer must obtain
the current level of firmware for the unit by downloading the firmware from http://www.ibm.com/
support/fixcentral.
Yes
Yes
1. Try another electrical outlet.
2. Try another power cord.
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
Ensure that the SAS communication path
between the host and the drive is functioning properly
(refer to Procedures 3 and 4 in this chapter).
Refer to the pre-call checklist in this chapter before calling
IBM Technical Support. Contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
Refer to Procedure 2 in this chapter.
No
No
No
Yes
No
No
Yes
Yes
a80hh083
Start
Does the
Tape Drive
power on?
Does air flow
from the fan?
Does the
SCD and fault
light indicate
an error?
Does the tape
cartridge load and
unload properly?
1. If you are still having
problems running the Tape
Drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.
2. Contact IBM Technical
Support.
Does the
Tape Drive
communicate
with the server?
correctly
Figure 26. Flowchart for Analyzing Maintenance Problems
© Copyright IBM Corp. 2017 59

IBM TS2280 Specifications

General

Brand	IBM
Model	TS2280
Category	Storage
Language	English