Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM
®
System x3550 Type 7978 and 1913
server. It describes the diagnostic tools that come with the server, error codes and
suggested actions, and instructions for replacing failing components.
Technical updates might be available to provide additional information that is not
included in the server documentation. To check for updates, go to
http://www.ibm.com/servers/eserver/support/xseries/index.html, select System
x3550 from the Hardware list, and click Go. For firmware updates, click the
Download tab. For Documentation updates, click the Install and use tab, and click
Product documentation.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It contains instructions for setting up the server and basic
instructions for installing some options.
v User’s Guide
This document is in PDF on the IBM System x Documentation CD. It provides
general information about the server, including information about features, and
how to configure the server. It also contains detailed instructions for installing,
removing, and connecting optional devices that the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the IBM System x Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
© Copyright IBM Corp. 2006, 2007 1
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