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Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
C
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Message Checkpoints Corrective Actions
Reference
Page
Access point was not
detected.
ā Check if the access point has been
set correctly.
ā
Account error. ā Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select the [OK]
key.
ā
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication Server
Check the connection
with the server.
ā Check the connection status with
the server.
ā
Cannot connect to
Authentication Server
Check the domain name.
ā Check the domain name. page 9-2
Cannot connect to
Authentication Server
Check the host name.
ā Check the host name. page 9-2
Cannot connect to
Authentication Server
Set machine time to
match server's time.
ā Set machine time to match the
serverās time.
page 2-17
Cannot connect to
Server. Check the
Connection Status.
Job is canceled.
ā Check the connection status with
the server.
ā
Cannot connect. ā This appears when the Wi-Fi or Wi-
Fi Direct connection did not
complete. Check the settings, and
check the signal conditions.
ā
Cannot duplex print on
this paper.
āā
(Displayed alternately)
Press OK to continue
using cassette #.
Did you select a paper size/type
that cannot be duplex printed?
Select [Paper] to select the
available paper. Select [OK] to print
without using Duplex function.
ā
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