Chapter4.Relatedserviceinformation
Thischapterpresentsfollowinginformation:
•“Recoveryinformation”onpage31
•“Passwords”onpage34
•“Powermanagement”onpage36
•“Symptom-to-FRUindex”onpage37
ServiceWebsite:Whenthelatestmaintenancedisketteandthesystemprogramservicediskettebecome
available,theywillbepostedonhttp://www.lenovo.com/support
Recoveryinformation
Thissectionprovidesinformationaboutrecoverysolutions.Therearevariousmethodstochoosefromwhen
consideringhowtorecoverintheeventofasoftware-orhardware-relatedproblem.Recoverymethodsvary
dependingonthetypeofoperatingsystemthatisinstalled.Ensurethatyoufollowthecorrectrecovery
procedures.
RestoringthefactorycontentswiththeRecoveryDiscSetforthe
Windows7operatingsystem
Whenthemainstoragedriveisreplacedbecauseofafailure,noproductrecoveryprogramisonthenew
drive.Inthiscase,thecustomermustusetheRecoveryDiscSettorecoverthecomputer.Orderthe
RecoveryDiscSetandthedriveatthesametimesothatthecustomercanrestorethecomputertothe
factorydefaultsettingsbyusingtheRecoveryDiscSetafterthenewdriveisinstalled.Forinformationabout
whichdiscstoorder,gotohttp://www.lenovo.com/serviceparts-lookup.
Dependingonthemodel,thenumberofrecoverydiscsincludedintheRecoveryDiscSetdiffers.The
RecoveryDiscSetmightconsistoftheuserinstructionsandthefollowingsetofDVDstorestorethe
computertotheoriginalfactoryconfiguration.
•OperatingSystemRecoveryDisc(onedisc):ThisdiscrestorestheMicrosoftWindowsoperatingsystem.
Usethisdisctostarttherecoveryprocess.
•ApplicationsandDriversRecoveryDisc(oneormorediscs):Thisdiscrestoresthepreinstalled
applicationsanddriversonthecomputer.
•SupplementalRecoveryDisc:Thisdisccontainsadditionalcontent,suchasupdatestothesoftwarethat
waspreinstalledonthecomputer.NotallrecoverydiscsetscomewithaSupplementalRecoveryDisc.
Notes:
•Y oumusthaveaDVDdrivetousetherecoverydiscs.IfyoudonothaveaninternalDVDdrive,you
canuseanexternalUSBDVDdrive.
•Duringtherecoveryprocess,alldataonthedrivewillbedeleted.Ifpossible,copyanyimportantdata
orpersonalfilesthatyouwanttokeepontoremovablemediaoranetworkdrivebeforeyoustartthe
recoveryprocess.
•Recoverycantakeonetotwohourstocomplete.Thelengthoftimedependsonthemethodyouuse.If
youuserecoverydiscs,therecoveryprocesswilltakeabouttwohours.
TorestorethecomputertotheoriginalfactoryconfigurationusingtheRecoveryDiscSet,dothefollowing:
1.MaketheCD/DVDdrivethefirststartupdeviceinthestartupsequenceusingthefollowingprocedure:
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