Levo MY2017 User Manual

2
Levo Retailer Technical Guide
TABLE OF CONTENTS
Requirements & Recommendations ............................................................................................................................ 3
Tools & Service Parts Inventory at a Glance ..................................................................................................................................................................................3
Required Tools ........................................................................................................................................................................................................................................4
Recommended Tools ............................................................................................................................................................................................................................6
Recommended Service Parts Inventory ........................................................................................................................................................................................ 7
Optional Service Parts Inventory ....................................................................................................................................................................................................10
Build, Setup, & Maintenance ....................................................................................................................................... 13
New Bike Build Checklist .................................................................................................................................................................................................................. 13
Setup Checklist for Test Rides, Demos, and Sales................................................................................................................................................................... 14
First Ride Tips ........................................................................................................................................................................................................................................ 15
Maintenance Details - Bicycle .......................................................................................................................................................................................................... 16
Maintenance Details - Motor ............................................................................................................................................................................................................ 16
Unlocking or De-restricting the Motor ........................................................................................................................................................................................... 16
Glossary ........................................................................................................................................................................ 17
Troubleshooting & Diagnosis Guide - Fundamentals ................................................................................................19
Troubleshooting & Diagnosis Guide - Performance Issues .......................................................................................21
Symptom Category - Noise .............................................................................................................................................................................................................. 21
Symptom Category - Control .......................................................................................................................................................................................................... 22
Symptom Category - Communications ........................................................................................................................................................................................23
Symptom Category - Expectations ............................................................................................................................................................................................... 24
Troubleshooting & Diagnosis Guide - Function Issues ............................................................................................. 25
Diagnose Hardware Using Visual Inspection ............................................................................................................................................................................. 25
Diagnose System Connection Using the Mission Control App ........................................................................................................................................... 25
Diagnose Motor Harness & Plug Connections Using Substitute Components ............................................................................................................. 26
Warranty ....................................................................................................................................................................... 27
Introduction
This guide provides important technical information and recommendations about Specialized Levo bicycles. It is for use by USA
Authorized Specialized Retailers only. If you have any questions please contact Retail Care at 1-800-722-4423.
Please consult the Service Site at service.specialized.com or linked from B2B for any updates to this and any other technical
documents before starting work. The Service Site is always has the latest technical information.
Available Resources
This guide is intended to be used in conjunction with other Specialized resources:
• Levo Owner's Manual - The Levo Owner's Manual has information useful to retailers as well as riders.
• Rider/Retail Care Rep - The Rider/Retail Care teams have hands-on experience in riding, customizing, and servicing Levos. They
often can provide assistance or advice that comes from personal experience.
• SBCU and SBCU.com - Check with SBCU for Turbo and Levo content currently offered. Visit SBCU.com often for product
specific videos, tutorials, and quizzes.
• Service Site - The Service Site is the central location for all technical documents, Technical Bulletins, service procedures,
manuals, product service item information, and software resources. Information on the Service Site is frequently updated. Please
check frequently to ensure you are using the latest information available.
• The Service Site can be accessed directly at service.specialized.com or linked through the B2B site.

Levo MY2017 Specifications

General

Model	Levo MY2017
Type	Electric Mountain Bike
Frame Material	Aluminum
Saddle	Body Geometry Henge Comp, hollow Cr-Mo rails, 143mm
Motor	250W
Fork	RockShox Revelation RC, 150mm travel
Brakes	SRAM Guide R
Wheel Size	27.5+
Weight	Approx. 22.5 kg
Rear Shock	RockShox Monarch RT, Rx Trail Tune, AUTOSAG
Rear Derailleur	SRAM GX, 11-speed
Shifters	SRAM X1
Wheels	Roval Traverse 27.5
Tires	Butcher Grid
Seatpost	Specialized Command Post IRcc
Stem	Specialized Trail, 3D forged alloy
Handlebar	Specialized Trail, 7050 alloy

Summary

Requirements & Recommendations

Tools & Service Parts Inventory at a Glance

Required Tools

Details on essential tools for Levo maintenance and diagnostics.

Recommended Tools

Recommended Service Parts Inventory

Critical replacement parts to stock for effective Levo diagnosis and service.

Build, Setup, & Maintenance

New Bike Build Checklist

Setup Checklist for Test Rides, Demos, and Sales

First Ride Tips

Maintenance Details - Bicycle

Maintenance Details - Motor

Unlocking or De-restricting the Motor

Troubleshooting & Diagnosis Guide - Fundamentals

Get a Description

Process of gathering detailed symptom, condition, and maintenance information from the rider.

Determine the Issue

Categorizing Levo drive system issues into performance or function for diagnosis.

Diagnose the Issue

Steps to diagnose issues by checking conditions of operation and performance/function criteria.

Call Retail Care

Troubleshooting & Diagnosis Guide - Performance Issues

Symptom Category - Noise

Troubleshooting guide for various noises experienced with the Levo drive system.

Symptom Category - Control

Diagnosis of control-related issues like intermittent power or mode change problems.

Symptom Category - Communications

Troubleshooting connectivity issues between the Levo and the Mission Control App.

Symptom Category - Expectations

Addressing rider expectations regarding power and range versus actual performance.

Troubleshooting & Diagnosis Guide - Function Issues

Diagnose Hardware Using Visual Inspection

Visual checks for components like battery, harness, and speed sensor.

Diagnose System Connection Using the Mission Control App

Using the Mission Control App to diagnose system connectivity and data issues.

Diagnose Motor Harness & Plug Connections Using Substitute Components

Using spare parts to diagnose issues with motor harness and plug connections.

Warranty

Turbo Family Warranty - Generally The Same As Other Specialized Bicycles

Turbo Drive System Warranty

Please Read And Understand The Warranty

Specialized Bicycle Components Limited Warranty Policy for Bicycles

LIFETIME

2 YEARS

TERMS OF LIMITED WARRANTY