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Levo Retailer Technical Guide
Warranty
For complete warranty provisions, please refer to www.specialized.com.
The warranty for Levo is essentially the same as our full-suspension mountain bikes with the addition of the Turbo drive system terms.
Since this type of bike is new to many retailers, this section will provide some clarification and perspective on Turbo Family warranty
terms. See the following pages for the complete Specialized Limited Warranty Policy as it is provided.
Turbo Family Warranty - Generally The Same As Other Specialized Bicycles
The warranty for all components that do not make up the drive system is identical to our other bicycles. As stated in the official warranty
document:
Lifetime (for original owner):
• Frame and rigid fork
Five years:
• Chainstays and seatstays on full suspension bikes
Two years:
• Suspension components:
- Suspension related equipment (pivots, bushings, shock units, suspension forks, shock links, fasteners)
- Suspension attachment points
• Paint/finish
• Components (i.e. saddle, wheels, drivetrain, brakes, seat post, Command Post, crankset, handlebar and stem, baskets, racks)
Turbo Drive System Warranty
The warranty for the drive system is specifically laid out:
Two years:
• Motor
• Cable connectors
• Remote
• User interface
Two years or 300 charge cycles:
• Battery will be at or above 75% State of Health (aka Charge Capacity)
Note that everything that voids the warranty on traditional bikes will void the warranty on a Turbo Family bike. Modification of any of
the components (whether through physical modification or modifying the code), abuse, misuse, and transfer of ownership all void the
warranty terms.
Please Read And Understand The Warranty
Many of the components on a Turbo Family bike are considerably more expensive than on a traditional bicycle. Clearly explaining the
warranty to your riders protects them and your shop from avoidable and expensive mistakes.
Some (but not all) actions that riders and retailers should avoid:
• Using a pressure washer on and around the motor unit and electronics
• Hacking or modifying the system to circumvent the speed limit
• Storing batteries in fully (or nearly fully) discharged state
• Charging batteries in hot or cold temperature extremes
• Unplugging batteries with systems turned on
• Using chargers or other equipment or components from other manufacturers
• Using accessories intended for e-bikes from other manufacturers
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