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Levo Retailer Technical Guide
Troubleshooting & Diagnosis Guide -
Performance Issues
Symptom Category - Expectations
Symptom Conditions Typical Cause How to Address
Power is less
than expected
Bike feels like it does not have
adequate power
Rider defined settings were
changed; this is very common in
test ride and demo scenarios
Connect with the Mission Control App and
tap "Restore Defaults" in the Tune menu.
In the Let's Ride > Start > Live Data menu
of the app, observe the Motor Power field
while riding to verify that the motor power
reaches at least 530 W.
The motor has the incorrect
firmware parameters (US &
Canada)
In the Let's Ride > Start > Live Data menu
of the app, observe the Motor Power field
while riding to verify that the motor power is
provided up to 20 mph (32 km/h).
The motor is restricting power
due to heat. This occurs in
conditions such as:
• High ambient temperatures
(summer)
• Long sustained climbs > 1000 ft
(300 m)
• Bike is used in Turbo mode and
max motor current is at 100%
• Motor temperature protection is
engaged
• High load/demand placed on
bike such as a trailer, pack, etc
In the Diagnose > Motor menu of the app,
view the motor temperature. Power is
reduced around 175° F (80° C).
Update the motor firmware to 4.0.1 (early
2017). Contact Retail Care if temperature
related power restriction continues after the
motor firmware update.
Range is less
than expected
Bike does not travel the
expected distance
Cold ambient temperatures Charge/store the battery inside at room
temperature.
If driving to a trail head, keep the battery
inside a heated vehicle.
The battery typically generates enough heat
during a ride to maintain its temperature.
Tire selection and pressure Tires have a huge impact on rolling
resistance. A significant decrease in range
has been observed due to different tire
compounds and casing.
Rider variation The difference between rider weight, gear
selection, travel mode selection, and cargo
load create a significant impact to the range
of the battery. Verify by providing the rider
with a different, but same capacity, battery
to try on their bike.
Battery charge calibration Instruct the rider to fully charge the battery
after 2-3 cycles then let it rest for at least 2
hours after reaching full charge.
Battery state of health In the Diagnose > Battery menu of the app,
view the battery State of Health.
It is normal for the SoH to decrease a few
percent within the first few years. However,
a reduction below 75% within 2 years or
300 charge cycles qualifies for a warranty
replacement.
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