MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge,
and then reinstall it.
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one.
Contacting Customer Support
When you call Customer Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.
In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at
http://support.lexmark.com.
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