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Troubleshooting

Application and PC Software

Symptoms Cause & Solution

Music Flow Player app

doesn’t work properly.

Does an error occur when accessing the app?

Make sure that your smart device is compatible with the app.

Make sure that the Music Flow Player app is the latest version.

Make sure that the speaker’s front LED turns from red to white.

If used with a Music Flow R1

Make sure that the Music Flow R1 and the smart device are connected to

same router.

Make sure that the Music Flow R1’s indicator LED shows that it is working

correctly.

If you experience troubles with connecting the Music Flow R1 and

speaker, try relocating the speaker so that the speaker is closer to the

wireless router or Music Flow R1.

Music Flow PC Software

doesn’t work properly.

Does the rewall on your PC or Mac set to enable?

Disable all your rewalls and try to connect again. Refer to your rewall’s

instruction or website.

Is the LAN cable connected to the wireless router and your PC or Mac

properly?

Ensure that the speaker and your PC or Mac are correctly connected to the

local area network and can access the internet.

The wireless communication may be interrupted from household devices

that are using radio frequencies. Move the speaker and your PC or Mac

away from them.

Other manuals for LG NP8740

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