Before calling for service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound
y
Do you hear a sound when you close or lock
and unlock the door?
y
This sound is normal and occurs when the
door is closed, locked or unlocked.
Spraying or hissing sound
y
Is water spraying in the tub?
y
This sound is normal as water is spraying or
circulating during the cycle.
Buzzing or gushing
sound
y
Is the washing machine draining water?
y
This sound is normal as the drain pump drains
water from the washing machine after the
cycle.
Splashing sound
y
Is the washing machine washing a load of
laundry?
y
This sound is normal as the load is moving up
and down during the wash and rinse cycles.
Rattling and clanking noise
y
Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain filter?
y
Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
y
Unplug the power cord and contact your
nearest LG service center if the noise persists.
Thumping sound
y
Is the washing machine overloaded?
y
Is the load out of balance?
y
This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
Vibrating noise
y
Are the shipping bolts removed?
y
Is the load evenly distributed in the tub?
y
Is the washing machine level balanced?
y
Is the washing machine installed on a solid
and smooth surface?
y
See page 13,
Unpacking and removing
shipping bolts
to remove the shipping bolts.
y
Stop the cycle and rearrange the load for
balancing.
y
See page 16,
Leveling the washing machine
to level the washing machine.
y
Check if the floor is solid and level.
Water leaking around
washer
y
Does water leak from a faucet or a water line?
y
Is a drain pipe or a drain hose clogged?
y
Check the faucets or water lines.
- If the water lines are loosely connected, see
page 14,
Connecting water lines
to connect
them properly.
y
Unclog the drain pipe or drain hose. Contact a
plumber if necessary.
Excessive suds or failure to
rinse
y
Did you use more than the recommended
amount of detergent?
y
Is the soil level higher than the size of the
load?
y
Use the recommended amount of detergent
for load.
y
If the contamination level is low, reduce
the detergent quantity to less than the
recommended level.
Only use detergent with the HE (High-
Efficiency) logo.
Staining
y
Did you add detergent directly to the tub?
y
Did you remove the load immediately after it
finished?
y
Did you sort and wash the clothes by color or
soil?
y
Make sure to load detergent into the
detergent dispenser drawer.
y
Remove the load immediately after it finishes.
y
Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19,
Sorting
laundry
for details
Wrinkling
y
Did you remove the load immediately after it
finished?
y
Did you overload the tub?
y
Did you reverse the hot and cold water inlets?
y
Remove the load immediately after it finishes.
y
Do not overload the tub.
y
Hot water rinse can cause garments to
wrinkle. Check the inlet hose connections.
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