Before Calling for Service Section 5
5-2
Part Number 020002777 10/11
Problem Possible Cause To Correct
NO CARBONATED WATER OR INSUFFICIENT CARBONATED WATER IN FINISHED DRINK
No Carbonated Water only at one dispensing
valve.
Carbonated water Shut-off Valve closed or
partially closed.
Remove top cover from Dispensing valve or
Tower. Locate Carbonated Water Shut-off
Valve on left hand side of Dispensing valve.
Verify Shut-off Valve is turned fully open.
Remove Dispensing valve from Mounting
Block.
Mounting Block restricted. Place cup over Carbonated Water outlet on
Mounting Block and carefully open
Carbonated Water Shut-off Valve. If little or no
Carbonated Water is present, Mounting
Block is restricted. Remove and clean
mounting block. Replace if necessary.
Flow Control our of adjustment or inoperative. Readjust Flow Control to proper Brix (5 oz in
4 seconds Standard valve, 10 oz in 4
seconds Fast Flow valve). If no response,
clean Carbonated Water Flow Control.
Replace if necessary.
Valve Port restricted. Clean Carbonated Water valve Port
Assembly.
Seat swollen. Replace Carbonated Water Seat.
Solenoid Coil defective. Replace Carbonated Water Solenoid Coil.
Carbonated Water Switch defective (black). Replaced Carbonated Water Switch.
NO WATER OR INSUFFICIENT WATER IN FINISHED DRINKS
All valves dispensing noncarbonated
drinks no water.
Water Shut-off Valve closed or partially
closed.
Refer to Troubleshooting “Section 9: Water
Booster System” under Low or No Water
Pressure at Noncarbonated Beverages.
Problem occurs at only one dispensing
valve.
Refer to this section on No carbonated water
at only one dispensing valve in the
dispensing valve.
Too much Syrup, Carbonated Water or
Water in finished drink. Problem occurs
at only one dispensing valve.
Syrup, carbonated water, or noncarbonated
water flow control out of adjustment or
inoperative.
Readjust appropriate Flow Control. If Flow
Control does not respond to adjustment,
clean Flow Control. Replace if necessary.
Carbonated Water Flow rates: (5 oz in 4
seconds Standard valve, 10 oz in 4 seconds
Fast Flow valve).
Too much syrup in finished drink. All
valves dispensing same flavor-too much
syrup.
Malfunction of syrup system. Refer to Troubleshooting “Section 8: Syrup
System” under Drinks too sweet.
Too much water in finished drink. All
valves dispensing noncarbonated drink
too much water.
Malfunction of water Booster system. Refer to Troubleshooting “Section 9: Water
Booster System” under Qualifier: Pump and
motor cycles “on” and “off” excessively.
Syrup or Carbonated Water or Water
dripping from Nozzle.
Valve port scarred. Disassemble appropriate Syrup or Water
Assembly. Examine valve Port for scars or
nicks. Replace if necessary.
Armature Spring or Retaining Ring
broken.
Disassemble appropriate Syrup or Water
Assembly. Examine Armature, Spring and
Retainer Ring. If damaged, replace.
Seat scarred or obstructed. Disassemble appropriate Syrup or Water
Assembly. Examine Seat, if scarred, replace.
If foreign material is found in Assembly,
remove, reassemble.
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