29
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The USB cable is not properly connected
to your computer or NS6.
Make sure both USB connections are
secure.
The software was opened before NS6 was
connected.
I'm seeing a "Hardware Disconnected"
message in the software.
NS6 not powered on.
Close the software and reopen after
properly connecting and powering on
NS6.
Close any unnecessary programs and
turn off your computer's wireless card (or
disconnect from the internet).
Disable anti-virus software or other
programs that regularly scan your
computer or regularly search for an
internet connection.
I'm experiencing some audio dropouts or
slow response.
Other programs are draining your
computer's CPU.
Change the buffer size settings in the
software (see "USB Buffer Size" on Page
12). At a larger buffer size, you should no
longer experience audio dropouts, but
there may be a slight delay when the
software responds to the hardware
(latency). At a lower buffer size, your
computer will respond more quickly (less
latency), but your computer needs to be
fast enough to prevent audio dropouts or
other issues. Experiment to find the
optimal settings for your computer.
Software closes or freezes as soon as it
opens.
I'm having problems scanning or
searching through my iTunes library.
iTunes 8.0.2 (and higher) is interfering with
how the software scans its libraries.
Downgrade your version of iTunes at
http://www.oldapps.com/itunes.htm.
I'm experiencing software problems when
running my finger along the NS6's STRIP
SEARCH.
The STRIP SEARCH sensor isn't meant to
receive information in a "continuous"
fashion (i.e., running your finger across it).
Only use the STRIP SEARCH as if you
were dropping a needle on a record –
touch it at only one point at a time. To
scroll/scrub through the track, hold SKIP
and spin the PLATTER instead.
The software's BPM Range is not properly
set for your track's tempo. (The BPM
Range is restricting what BPMs are
allowed.)
With the NS6 disconnected, set the
software's BPM Range to an appropriate
range that will allow the BPMs you want,
then rebuild the overview for that track.
(See "Auto-BPM" section.)
The auto-BPM reading for a track is
incorrect.
Your track's rhythm is very syncopated or
has bass drum or snare drum hits in odd
places, causing a BPM miscalculation.
Manually tap a tempo for the track by
pressing the Deck's TAP button (on the
NS6) in time with the track.
For more information, visit: http://www.numark.com/ns6
http://www.serato.com/itch